Returns
Our business has a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at heritageorganics@icloud.com. If your return is accepted, we will send you instructions on how and where to send your package.
You can always contact us for any return questions at heritageorganics@icloud.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can make it right.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heritageorganics@icloud.com.
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Refunds
We will notify you once we’ve received and inspected your return and let you know whether a refund was approved. If approved, we will automatically provide a refund to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping
All returns along with receipts must be shipped to:
6024 Walhaven Drive, Alexandria, VA 22310, USA.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may contact us for any return or refund questions at heritageorganics@icloud.com.
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